Payment & Claim Policy

1. Accepted Payment Methods 

We offer flexible and secure payment gateways depending on the nature and size of your order:

  • For Bulk Wholesale Orders: Our primary and preferred method is Telegraphic Transfer (T/T) directly to our verified corporate bank account. This ensures the most secure, transparent, and cost-effective transaction for large-volume B2B trades.

  • For Samples & Small Trial Fees: To facilitate rapid sampling, we gladly accept PayPal, Western Union, and MoneyGram. (Please note: A standard 6% handling fee applies to all PayPal transactions to cover third-party commission costs).

2. Standard Payment Terms 

Because our stocklots are ready-made and our dispatch time is extremely fast (typically within 7-10 days), our payment structures are designed to balance rapid fulfillment with buyer security.

  • The Standard 30/70 Workflow (For New & Regular Orders): * 30% Deposit: Required to officially lock your requested inventory and initiate our rigorous pre-shipment spot checks and repacking process.

    • 70% Balance: Settled right before global dispatch, only after you have reviewed and approved the final packing list, photos, or live video inspections of your goods.

    • Note: 99% of our global transactions are successfully finalized based on this secure structure.

  • Exceptions for VIP Partners: For our established, long-term clients with a verified transaction history, we offer upgraded terms, such as a 50% deposit with the 50% balance paid against the copy of the B/L (Bill of Lading). These terms are evaluated on a case-by-case basis as our partnership grows.

3. Quality Guarantee & Claim Policy 

In the stocklot industry, absolute perfection is a myth, but radical transparency is our rule. We do not accept standard “returns” due to the prohibitive costs of international reverse logistics. Instead, we offer a straightforward Money-Back Defect Protection.

  • The 95%+ Defect-Free Guarantee: We strictly market unused, brand-new stocklots that have passed our 3-Stage Sentry QC System. While minor dust or washable marks inherent to warehouse storage may occasionally occur, we guarantee a severe defect rate of strictly below 5%.

  • The 15-Day Claim Window: Upon arrival of the goods at your destination port, you have a 15-day window to inspect the inventory.

  • How We Handle Defect Claims: If you discover that the severe defect rate exceeds our promised 5% allowance, please notify our team immediately with clear documented evidence (photos/videos of all defective items).

  • Calculation of Refund: Once verified, we will only refund or credit the exact value of the defective items that EXCEED the 5% threshold. (For example: If a batch has an 8% defect rate, we will compensate you for the 3% excess value. The acceptable 5% allowance and the rest of the order value are non-refundable.) You are 100% financially protected against unacceptable losses with us.